Who We Are
AusPeptide Supply is an Australian-owned business that supplies research-grade peptide compounds to qualified researchers. References to “we”, “us”, or “our” in this policy refer to AusPeptide Supply.
Information We Collect
Categories
We may collect identity information, contact details, order records, payment-related metadata, technical usage data, and communications sent to our team.
Identity information such as your name, organisation, and professional title or credentials.
Contact information including your email address, phone number, and shipping or billing address.
Order information, transaction records, and correspondence with our support team.
Technical information such as IP address, browser type, device identifiers, pages visited, and referring URLs.
We only collect personal information that is reasonably necessary for one or more of our business functions or activities. We do not collect sensitive information without your explicit consent.
How We Collect Information
We collect personal information directly, automatically, and from necessary third-party providers.
Directly from you when you create an account, place an order, contact support, or subscribe to communications.
Automatically through cookies, web beacons, and similar tracking technologies when you browse our website.
From third-party service providers such as payment processors and shipping partners where needed to fulfil your order.
How We Use Your Information
We use personal information to process orders, verify research-use eligibility, communicate with you, improve the website, meet legal obligations, and detect fraud or misuse.
If you place an order, we may use the email address associated with that order to contact you about your purchase and, where permitted by law, to send promotional material. You may opt out at any time.
Disclosure of Your Information
We may disclose personal information to service providers, legal or regulatory bodies where required, and an acquiring entity in a business transfer, subject to appropriate privacy safeguards.
We do not sell, rent, or trade personal information for marketing purposes.
Overseas Disclosure
Some third-party service providers may be located outside Australia. Where we disclose information to overseas recipients, we take reasonable steps to ensure they handle it consistently with the Australian Privacy Principles.
Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
These measures include SSL/TLS encryption for data in transit, secure payment processing through accredited third-party providers, and access controls within our organisation.
In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
Retention of Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and transaction records are generally retained for a minimum of 7 years.
Your Rights & Access
You may request access to personal information we hold about you, request correction of inaccurate information, withdraw marketing consent, and lodge a complaint if you believe we have breached the Australian Privacy Principles.
Complaints
If you have a complaint about how we have handled your personal information, please contact us first so we can attempt to resolve the matter. We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on this page with a revised last-updated date.
Contact Us
For privacy-related enquiries, access requests, correction requests, or complaints, please contact our Privacy Officer: